FIN视频验证后的问题

Drose

11号晚上通过了视频验证  视频了三次才成功 也是很头大
之后立马就有邮件说已经成功了
但是登录FINTIBA看状态却说
We could not find any Account

For this link we can't find an Account in our system. The reasons could be:

the link is not complete: please compare the web address in your browser with the link in the e-mail. If needed complete the link and try again please. If the problem appear again please call our support.
The named account is deleted or canceled in the meantime.
如图

请问是在等待验证还是出了什么问题
发邮件给support 他们没回我